The Salon Owners Club | Privacy Policy

 

Privacy Policy
Last Updated: 1st May 2025

1. Who We Are
The Salon Owners Club (“we,” “our,” or “us”) is a UK-based consultancy supporting salon and clinic owners in scaling profitable, freedom-led businesses. We are committed to protecting and respecting your privacy.

Our contact details:
The Salon Owners Club
Email: [email protected]

2. What This Policy Covers
This policy outlines how we collect, use, store, and protect your personal data when you interact with us - whether through our website, digital forms, social media, email, or other channels.

3. What Data We Collect
We may collect and process the following information:

Personal Identification Data

  • Full name

  • Email address

  • Phone number

  • Business name

  • Job title or role

  • Location

Business Data

  • Business size, structure, and goals

  • Financial and operational details (if you apply for an audit or consultancy)

Technical Data

  • IP address

  • Browser type and version

  • Site usage and behavior (via cookies, pixels, or analytics tools)

Marketing Preferences

  • Your preferences for receiving marketing from us

4. How We Collect Your Data
We collect your data when you:

  • Complete a form on our website or social media

  • Book a call, audit, or apply for a program

  • Subscribe to our emails or download a resource

  • Engage with us on social media or via email

  • Visit our website (via cookies and tracking pixels)

5. Why We Use Your Data
We only use your personal data when legally permitted. Common uses include:

  • To respond to enquiries or requests

  • To deliver your consultancy or audit service

  • To send marketing emails (with your consent)

  • To understand your business and tailor our services

  • To improve our website, content, and user experience

  • To maintain records for legal or tax compliance

We will never sell or rent your personal data to third parties.

 

5A. WhatsApp Communication

We may contact you via WhatsApp when you voluntarily provide your phone number and consent to receive messages from us. Messages may include responses to your download, enquiry, business tips, program information, and occasional updates or offers related to The Salon Owners Club. We will never bombard you or send irrelevant content. Messages are limited, purposeful, and you can opt out at any time by replying “STOP” or contacting us at [email protected].

Your WhatsApp data (phone number and message history) is processed on the lawful basis of consent, in compliance with UK GDPR. We use official Meta-approved integrations (such as Meta Business Suite or WhatsApp Business API) that meet data-protection and encryption standards. We will never sell or share your WhatsApp data with third parties for marketing purposes.

6. Legal Grounds for Processing
Under GDPR, we rely on the following lawful bases:

  • Consent – for email marketing or downloadable resources

  • Contract – to provide services you’ve requested

  • Legitimate interest – to improve and market our services (without overriding your rights)

  • Legal obligation – to comply with applicable laws and HMRC requirements

7. Data Retention
We only keep your data for as long as necessary to fulfil the purposes we collected it for - including legal, regulatory, or tax obligations. If you unsubscribe or request deletion, we will securely delete or anonymise your data unless we are legally required to retain it.

8. Your Rights
Under UK data protection law, you have rights including:

  • Access to the personal data we hold about you

  • Correction of inaccurate or incomplete data

  • Deletion of your data (in certain circumstances)

  • Objection to our processing or marketing use

  • Data portability (to request your data in a common format)

To exercise your rights, please contact us at [Insert Email Address].

9. Data Security
We take the security of your data seriously. All data is stored using secure platforms and tools with strict access control. Where third-party services (e.g. Kajabi, Meta Ads, Paperform, Google Drive) are used, we ensure they meet GDPR-compliant standards.

10. Third-Party Links & Tools
Our website or communications may include links to other websites, plug-ins, or tools (e.g. Instagram, Kajabi, Calendly). We are not responsible for the privacy practices of these platforms - we recommend reviewing their privacy policies separately.

11. Cookies
We use cookies and similar tracking tools to improve site performance and understand how users interact with our content. You can manage your cookie preferences via your browser settings.

12. Updates to This Policy
We may update this policy occasionally to reflect legal, operational, or technological changes. The latest version will always be available on our website, and significant updates will be communicated via email where appropriate.

13. Contact Us
If you have questions, requests, or concerns regarding your personal data, please contact:
📧 [email protected]

If you're not happy with our response, you can lodge a complaint with the UK’s Information Commissioner’s Office (ICO): www.ico.org.uk